The footfall industry has been my area of expertise for many years, so I knew about PFM before I started to work here. About 7,5 years ago I send my CV 7,5 to David Sturdy and after meeting with him in London I was offered my current job. I have never regretted it for a second. Essentially, I am a system engineer, which basically means I solve problems. To break down any system to small parts, find out how they work and then put them back together is just one of my specialties. Furthermore, I consider myself to be very good at providing technical documentation and developing relationships with clients and contractors.
Will: our Technical Sales Manager
As a Technical Sales Manager I am responsible for sales support in general. That means I support our clients (but also my colleagues) with surveys, production of proposals, technical support, Health & Safety etc. Providing technical documentation really is an important part of my job.
Besides I value a high level of customer service. I want to ensure that PFM always does the right thing by its customers and that we get recognised throughout the industry as the best reliable partner out there.
"At PFM we value customer service"
Passion & Inspiration
Outside of the office my passion lies on the field. The Birmingham City FC field that is. As a season ticket holder, you can find me at St. Andrew’s Stadium pretty often. I used to manage a junior football team, but I guess I’m a little old for that now When I’m not at a game I enjoy music, dining out and the occasional beach holiday.
"I want to ensure PFM always does right by its customers"
THe best thing
This is a hard one, as there have been quite a few. Helping to land Intu as a major account, assisting in building the relationship with British Land and the introduction of a comprehensive design document for delivery projects are certainly up there.
Any last words
"As an experienced and versatile Operations & Technical Manager with a proven record showing accomplishment of success within the Footfall industry, I am sure that I can help PFM to reach its goals."